Question 1

Should I make a reservation?

Accepted Answer

Yes! We highly encourage making reservations, as space fills quickly. Walk-ins are not guaranteed a spot!

Question 2

How long does the process take?

Accepted Answer

Your reservation will be 90 minutes long; half of it will go towards creating your candle, the other half is waiting for your candle to dry! You may choose to hang out at Loomen, leave, or make more candles during that time!

Question 3

How much does the experience cost?

Accepted Answer

At the time of booking a reservation, you will be charged a flat fee of $40 per person. This price includes a one-of-a-kind experience of creating a personalized candle at the Loomen Lab, an energizing host, and ample space to take selfies! ​ We charge a $10 shipping fee if you'd prefer to have your candle beautifully packaged and carbon-neutral shipped to your home.

Question 4

How many candles may we make?

Accepted Answer

You can make as many as you'd like with the time available! Each additional candle is 50% off!

Question 5

Are you guys BYOB?

Accepted Answer

Yes! You can bring you own alcoholic beverages, but we are required to check everyone's ID that will be drinking.

Question 6

Is there parking?

Accepted Answer

Yes! We have metered parking just outside of our doors. There is also a parking lot directly in front of us on Passyunk and Bainbridge. Please be mindful that parking does fill up later in the day when planning your trip.

Question 7

Can we bring food?

Accepted Answer

We do not allow outside food.

Question 8

Can I refill my candle from a past visit?

Accepted Answer

Of course! If you bring back a vessel from a previous session, you can receive 10% off your session. We can also refill the candle for you — with any fragrance of your choosing — for $20!

Question 9

Do you do off-site events?

Accepted Answer

Yes! Loomen is mobile, so if you'd like us to be at your event, please contact us!

Question 10

Does Loomen offer virtual workshops?

Accepted Answer

Absolutely! If you have a group of at least 4 people, we can send you out all of the candle-making supplies you'll need and host your event virtually!

Question 11

Why can't I join the session past 10 minutes of being late?

Accepted Answer

After 10 minutes of being late, you are considered a no-show and will not be refunded for your purchase. The reason for this is that our sessions are timed and on a rolling basis. You have ample time to make your candle within the time frame, but we do group instructions, and so to ensure all of our guests have an enjoyable experience, it's imperative that everyone is on time.

Question 12

Cancellation Policy

Accepted Answer

You may cancel your reservation as long as it is 24 hours before your reservation time

Question 13

Changing Reservations

Accepted Answer

You may change your reservation as long as it is 24 hours before your reservation time. To do that, please refer back to your initial confirmation email. Note, if you're rescheduling for more than one person, make sure each reservation is rescheduled.

Question 14

Refund Policy

Accepted Answer

There are no refunds for curate-your-own candle experiences unless you cancel 24 hours in advance!

Merchandise purchased from the gift shop can be return 14 days after purchase as long as it is not a burned candle.

Question 15

What are your current shipping and processing times?

Accepted Answer

Custom candles will require up to a week for processing. It does take about 3-5 days to receive your order after shipment. All orders placed before February 7, 2022 will ship before Valentine's Day.

Question 16

What kind of fragrances do you use?

Accepted Answer

We use phthalate and carcinogen-free fragrances only. All of our fragrances are pet-friendly, prop 65 certified, and eco-conscious.

Question 17

What kind of wicks do you use?

Accepted Answer

Our standard wicks are made of cotton.

Question 18

What kind of wax do you use?

Accepted Answer

Our wax is 100% natural soy wax. Pet and vegan friendly!

Question 19

How strong are your candles?

Accepted Answer

All of our candles can fill any sized room in a decent amount of time. You may also leave your candle unlit and with the lid open to smell it in your home.

Question 20

What do we do after our candle runs out?

Accepted Answer

You may clean out your candle jar and repurpose the vessel! All concrete vessels are waterproof, but are not food grade. Feel free to use any of your vessels as planters or bring them back for 10% off your next candle!

Question 21

Do you have physical gift cards?

Accepted Answer

We do not currently sell physical gift cards, as we are a zero-waste business, and try to minimize our uses on single-use items!

Question 22

What can I buy with my e-gift card?

Accepted Answer

You may purchase anything in our website's gift shop or make a candle-making reservation with your e-gift card.

Question 23

How do I use my e-gift card?

Accepted Answer

For gift shop purchases, once you're finished shopping and ready to check out, you will enter your gift card information when asked.

In order to make a candle-making reservation with an e-gift card, you must either fill out the form below or give us a call! We will ask for your e-gift card information, reservation date, time, and amount of participants at the time of your call.

FAQ

E-Gift card Reservation Inquiry
Please provide the following information. We will email you with a confirmation once your reservation is accepted.

FAQ

E-Gift card Reservation Inquiry Please provide the following information. We will email you with a confirmation once your reservation is accepted.

E-Gift card Reservation Inquiry
Please provide the following information. We will email you with a confirmation once your reservation is accepted.